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          Unique Strands LLC Installation/Sew-in Service Policy


At Unique Strands LLC, Our goal is to provide you top notch product and service that meets and exceeds your hair expectations. To ensure the utmost level of service, an “over the phone consultation” is included in every new guest service appointment. As a part of our tailored client experience, we will reach out to you prior to your first visit to say hello and gain insight into your hair goals. This service is FREE. We strive to not only learn about your hair but create a look that fits your lifestyle as well as building great client experience.

As we value your time and the time of other guests, please refer to our cancellation policy below if you need to reschedule or cancel your reservation. All service requires a deposit to save client an appointment slot. All deposits are non-transferable and non-refundable.
 
Cancellation Policy:
Our cancellation policy is as follows:

* CANCELLATION: 
We kindly ask for a 24-hour cancellation notice for all service. Same Day cancellation will be subject to losing the initial deposit. Same day is from midnight until scheduled appointment time. Guests who cancel the same day of the service will have a notation made in their file and receive an e-mail cancellation policy, and will be subjected to full deposits on future appointments.

* NO SHOWS: If you do not show up for your appointment, without contacting us 24 hours ahead, initial deposit made for appointment will be forfeited and Client will be required to make a full payment for future appointment reservation.

* DEPOSITS: A $65 Deposit must be made at the point of appointment reservation.

* RIGHT TO SERVICE REFUSAL: We at Unique Strands reserve the right to refuse service AT Will and also for clients with excessive or subsequent last-minute cancellations, no shows or other reasons dimmed fit by the company.
 
* LATE ARRIVALS

At Unique Strands LLC, being on time is key and will be greatly appreciated as we put into consideration, the time of other clients coming in for a service. 
Please note that late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.  Guests who arrive 15 minutes late will be rescheduled based on our availability.
 
* SERVICE GUARANTEE

If you are not satisfied with the quality of any service please notify us within 24-48 hours and we will consult with you to determine how we may adjust as needed. No refunds or credit for services will be given, but it is our top priority to ensure you are happy with service received from us.
* GRATUITY
Gratuity is not included in any service, packages, or gift cards. As always, gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we do provide change as well as envelopes. While we do not offer cash back on credit cards, you do have the option to add gratuities to your card or invoice payment.

* Confidentiality/Privacy Policy
We know privacy is equally as important to you as it is to us. Unique Strands LLC will not share or sell guest information to any outside party. Online bookings are through a secure site. Credit card information is never stored or visible in client’s profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis on use of the site/user improvements.
 
* SOCIAL MEDIA:
Unique Strands LLC will capture pictures and videos of our service process. Accepting the terms and conditions in this entire policy means the client has given a permission to share photos and videos.  Content will be solely for social media promotion for the brand. Client may request for face to be covered or blurred out.
 
* Accepted Forms of Payments

Cash, Visa, MasterCard, Discover, American Express via Square Invoicing. We do not accept personal checks or money orders.

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